Customer Instructions for CPS Secure File Exchange Site
CPS has a new solution for sharing large-size files with our customers. This solution allows customers to securely send large attachments to CPS staff, and likewise, for CPS staff to deliver large attachments securely to customers.

Authorized customers and other parties can use our service to transfer files to an authorized CPS staff member. If CPS provided you with a valid client login, you may click on this CPS Secure File Exchange link to access the site now.

This page provides the instructions needed to successfully use this service. If you need further assistance, please contact our IT support staff and let them know you are using the CPS Secure File Exchange solution.

Sending files to a CPS Staff Member
Customers do not need to have an account set up to send files. CPS staff member can send you an email requesting that files be uploaded by you. You will receive a hyperlink in the email that will take you to a secure page where you can upload files. You  may use the link repeatedly until it expires.

It is a good idea to let the CPS staff member know you are sending the files, so that they can expect the files and retrieve them in a timely fashion.

Receiving files from a CPS Staff Member
CPS staff member will prepare the file(s) for transfer. Once the transfer is posted to the secure site, you will be notified via e-mail that a file is available for you. The e-mail will contain instructions for you to follow to access the file transfer.

File Deletion
Files are permanently deleted from the site 30 days after they have been posted to the site if they are not retrieved. If you have not downloaded the files within the 30 day timeframe, you will need to contact the CPS staff member and have them repost the file.